Pricing

How you are charged

Through Shopify. SuperSocial uses Shopify App Pricing, so the charge appears on your regular Shopify invoice and we never ask you for a card. You pick your plan on a page hosted by Shopify, and you can upgrade, downgrade or cancel from there without contacting us and without reinstalling the app.

The current price of each plan is always the one shown by Shopify when you install or change plan. That is the authoritative figure.

Plans

Normal

For a shop that wants its everyday customer service answered without hiring for it.

• AI that answers on every connected channel, around the clock
• Unified inbox for all conversations
• Products, orders, inventory and customers synced from Shopify
• Your own documents as knowledge for the AI
• Chat widget on your storefront
• Tickets and escalation to a person

Comes with a free trial. The exact length is shown by Shopify at install.

Pro

Everything in Normal, plus the parts that sell rather than only support:

• Lead qualification
• Product recommendations with store context
• Abandoned-cart recovery and promotions, with discount codes minted in Shopify
• Back-in-stock notices
• Carrier follow-up on late parcels
• Higher AI budget

What counts towards your plan

Connected accounts, documents and companies. There is no message quota — we removed it on purpose, because a shop that stops answering at the end of the month is a shop losing customers.

What does have a ceiling is the AI budget, because every AI answer costs real money. You can see what you have spent at any time, and the app tells you before you run out rather than going quiet.

Questions

Anything not answered here: support.