SuperSocial Privacy Policy
Last Updated: March 19, 2026
1. Introduction
Welcome to SuperSocial ("we," "our," or "us"). SuperSocial is a service provided by SuperSocial, with registered office at Calle Magistral Domínguez, 23. 04008 Almería, Almería, Spain, and official contact at Ivansenkin@supersocial.es (hereinafter, "SuperSocial," "the Platform," or "the Service").
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI Helpdesk platform, automations, and conversational agents.
Please read this Privacy Policy carefully. If you do not agree with its terms, do not access the Service.
We reserve the right to modify this Privacy Policy at any time. We will inform you of any changes by updating the "Last Updated" date at the top. We recommend that you review this policy periodically to stay informed of updates.
2. Information We Collect
2.1 Personal Data
We collect personal information that you voluntarily provide to us when using our Service, including:
- Contact information: name, email address, phone number
- Account information: password (stored encrypted), profile photo
- Social authentication data: when you sign in with Google or GitHub
- Billing data: billing and shipping addresses when applicable
- Order and product data: order and product information managed through integrations (Shopify, etc.)
- Messages exchanged through our platform (Instagram, Gmail, Outlook, Telegram, WhatsApp)
- IP addresses and session data
- Other data that our clients share with the platform to provide the service
2.2 Usage Data
We also collect information about how the Service is accessed and used, including:
- Browser type and version
- Date and time of your visit
- Time spent on the Service
- Link clicks within campaigns or conversations
- Other diagnostic data
2.3 Cookies and Tracking Technologies
We use cookies and similar technologies to track activity on our Service. Cookies are files with a small amount of data that may include an anonymous unique identifier.
We use cookies specifically for:
- Maintaining live chat sessions in the browser
- Remembering preferences (e.g., sidebar state, language)
- Tracking clicks in campaigns when applicable
You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Service.
3. How We Use Your Information
We use the information collected to:
- Provide, operate, and maintain our Service
- Improve, personalize, and expand our Service
- Understand and analyze how you use the Service
- Develop new products, services, features, and functionality
- Process transactions and send related information (confirmations, invoices)
- Send administrative information (updates, security alerts, support messages)
- Respond to customer service requests
- Send promotional communications and marketing materials (with your consent)
- Monitor usage of the Service
- Detect, prevent, and address technical issues
- Manage the referral program when you participate
4. Disclosure of Your Information
We may share your personal information in the following situations:
4.1 Third-Party Service Providers
We share data with external providers who perform services for us or on our behalf, including:
- LLM (Large Language Model) providers to generate AI responses
- Unipile (unified messaging) to connect social and email channels
- Stripe for payment processing
- Shopify and other e-commerce platforms when you connect them
- Hosting and database providers
- Email and communication providers
4.2 Business Transactions
If we participate in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4.3 Legal Requirements
We may disclose your information when required by law to comply with applicable regulations, government requests, judicial proceedings, or court orders.
4.4 Protection of Rights
We may disclose your information to protect the rights, property, or safety of SuperSocial, our customers, or others.
We do not sell your personal data.
5. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. As a conversation management and CRM platform, we retain your data while you maintain an active account to preserve interaction history, unless you expressly request otherwise.
After account closure, we may retain certain data for legal, accounting, or dispute resolution obligations.
6. Data Security
We have implemented appropriate technical and organizational measures to protect the security of the personal information we process. However, no electronic transmission or storage of information can be completely secure, and we cannot guarantee absolute security.
Our security measures include:
- Secure cloud infrastructure (AWS or equivalents)
- No direct public access to databases
- Encryption of sensitive data
- SSL/TLS encryption in communications
- Hashed passwords
- Access controls and authentication
- Periodic security assessments
7. Data Breach Procedures
In the event of a security breach that may compromise your personal information, we will:
- Assessment: Promptly assess the nature and scope of the breach
- Containment: Take immediate steps to contain the breach and mitigate potential harm
- Notification: Inform affected individuals without undue delay, typically within 72 hours of becoming aware of the breach, if it is likely to result in a high risk to their rights and freedoms
- Regulatory reporting: Report to the competent supervisory authority as required by applicable law (particularly under the GDPR)
- Investigation: Conduct a thorough investigation to determine the cause
- Remediation: Implement necessary measures to address the breach and prevent similar incidents
The notification will include a description of the nature of the breach, contact information, likely consequences, and measures taken or proposed.
8. Your Data Protection Rights
Under the General Data Protection Regulation (GDPR), users resident in the EU have the following rights:
- Right of access: You have the right to request copies of your personal data
- Right to rectification: You have the right to request that we correct inaccurate or incomplete information
- Right to erasure: You have the right to request that we delete your personal data, under certain conditions
- Right to restriction of processing: You have the right to request that we restrict the processing of your data, under certain conditions
- Right to object: You have the right to object to our processing of your data, under certain conditions
- Right to data portability: You have the right to request that we transfer the data we have collected to another organization or directly to you, under certain conditions
If you wish to exercise any of these rights, contact us at Ivansenkin@supersocial.es.
9. International Data Transfers
Your data may be processed and stored on servers located outside your country of residence. We ensure that such transfers comply with applicable regulations (standard contractual clauses, adequacy decisions, etc.).
10. Children's Privacy
Our Service is not directed to minors under 16 years of age. We do not knowingly collect personal information from minors under 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected data from minors without verification of parental consent, we will take steps to remove that information from our servers.
11. Links to Other Websites
Our Service may contain links to third-party websites that we do not operate. If you click on a third-party link, you will be redirected to that site. We recommend that you review the Privacy Policy of each site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of third-party sites or services.
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We recommend that you review this Privacy Policy periodically.
13. Contact
If you have questions about this Privacy Policy or wish to exercise your rights:
- By email: Ivansenkin@supersocial.es
- By mail: Calle Magistral Domínguez, 23. 04008 Almería, Almería
SuperSocial – AI Helpdesk, Automations & Agents that Convert