Getting started with SuperSocial

Four steps. The first two are the ones that make the chat appear on your storefront; the rest you can do whenever you like.

1. Install the app

Install SuperSocial from Shopify. Your store links itself — there is no domain to type. When the app opens you land on the dashboard with your store already connected and the first sync running.

2. Turn the chat on in your theme

Shopify requires you to switch on a theme app embed; no app can do it for you. In SuperSocial:

1. Go to Helpdesk → Installation.
2. Press Activate in the theme editor.
3. Your theme editor opens with SuperSocial Helpdesk already placed and previewing.
4. Press Save.

Reload your storefront and the chat bubble is there.

If the list of app embeds looks empty, SuperSocial is not installed on that store yet. And remember it is per theme: publish a new theme and you have to activate it there too.

3. Give the AI something to answer with

Your products, orders, inventory and customers come from Shopify automatically. On top of that, in Documents, upload whatever is not in Shopify: returns policy, sizing guides, shipping times, warranty terms. The AI uses them when it answers, so the replies sound like your shop and not like a generic bot.

Then create an agent in AI agents: give it a tone, tell it what it may and may not promise, and choose whether it can offer discounts.

4. Connect your other channels

In Channels, connect WhatsApp, Instagram, Facebook Messenger, Telegram, LinkedIn, Gmail or Outlook. Every conversation lands in the same inbox and the same agent answers, with the same knowledge about your store.

Taking over a conversation

Reply in the inbox and the AI steps back from that conversation. It will not write over a person. When you are done, hand it back.

Where to look when something is off

• Inbox → conversation shows what the AI answered and why.
• Helpdesk → Installation tells you whether the chat is live in your theme.
• Anything else: support.