Support

Write to us

Ivansenkin@supersocial.es

We answer in English and Spanish. There is no ticket number to quote and no form to fill in — a plain email reaches a person.

What to tell us

The more of this you include, the fewer rounds it takes:

• Your store domain (the .myshopify.com one, or your custom domain).
• What you expected to happen and what happened instead.
• Roughly when it happened, with the timezone.
• If it is about one conversation, the channel and the customer's first name.

Please do not send passwords. We never need them.

Common things, answered already

• The chat does not show on my storefront → getting started, step 2
• What the AI can and cannot do → FAQ
• Billing and plan changes → pricing
• What we do with customer data → privacy policy

Something broke in production

Say so in the subject line. A shop that cannot answer its customers is not a queue item.

Data and deletion requests

Requests from your own customers arrive from Shopify and are handled automatically. If you need something on top of that, write to the address above and say what you need deleted or exported.