SuperSocial documentation
SuperSocial turns your Shopify store into a helpdesk: one inbox for every channel your customers write from, and an AI that answers with real data from your store.
Start here
- Getting started — install the app, switch the chat on in your theme, connect your first channel.
- Frequently asked questions — what the AI can do, what data it uses, how billing works.
- Pricing — what each plan includes and how Shopify charges you.
- What changed — recent changes that affect your shop.
- Support — how to reach a person.
What it connects to
WhatsApp, Instagram, Facebook Messenger, Telegram, LinkedIn, Gmail, Outlook and the chat widget on your storefront. One automation, every channel.
From Shopify it reads products, orders, inventory, fulfilments and customers, so answers about order status, tracking and stock come from your real data.
Two things worth knowing before you start
The chat widget is switched on by you, not by us. Shopify requires the merchant to activate a theme app embed; no app is allowed to do it on your behalf. It is one button in Helpdesk → Installation and then Save. And it is per theme — a new published theme needs it activated again.
A person always wins over the AI. Reply in the inbox and the AI steps back from that conversation. It will not write over you, and it will not send a promotion into a conversation a human has taken.